Alex Shayler
01/03/2021
Went to PHW for a group tour on the weekend. Upon arrival, the area we had booked was still occupied, and after a rushed intro we were given the option to wait out in the sun or wander around till the other group "felt like leaving".
But probably the worst experience was from the bald headed bartender in the flights gin bar. He was rude and abrasive to every single member of our group, and when I'd had enough and called him on it, another member of staff just told us "that's just the way he is". Personally I believe that is a complete cop out and if he has a reputation of being that way towards customers he should be made accountable.